Is Customer Service Irrelevant For Today’s Consumers?
We have been having a little discussion about customer service becoming irrelevant in the eye’s of most consumers in today’s market place and want to know what you think.
In today’s market and just as a consumer in general, what is the most important factor to you when selecting a company to do business with? Will you pay a little more for a service or product knowing you get great customer service? Is the bottom line lowest price the end all be all and the most influential factor in you decision?
Place you vote! Also we would love to hear your opinions on the subject, so leave a comment and lets discuss.
Categories: Aztec Rental, Random
As a consumer, price is very important, but customer service is sometimes the deciding factor. I have purchased merchandise on line “at an unbeatable” price and have been unhappy with the merchandise and the service. Quality is lower then advertised, trying to speak to a person is unheard of when there is a complaint or a need to make a return.If the customer service is better and the price is a bit higher it is worth it to pay the extra $. Also, if the customer service is on the mark the company has gained a long time-returning customer instead of a one shot deal.
Great points! Agreed.